Terms and Conditions
Article 1 – Definitions
In these conditions, the following terms are understood as:
- Reflection period: the period within which the consumer can exercise their right of withdrawal;
- Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the entrepreneur;
- Day: calendar day;
- Long-term transaction: a distance contract concerning a series of products and/or services, for which the obligation to deliver and/or purchase is spread over time;
- Durable data carrier: any means that enables the consumer or entrepreneur to store information directed personally to them in a way that allows future access and unchanged reproduction of the stored information;
- Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
- Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely;
- Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
- Means of distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur being together in the same space simultaneously;
- Terms and Conditions: the present Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Website name: Bonnie & Jason
Company name: CDJ Business
Address: Noordvliet 103, 3142 CK Maassluis, Netherlands
Email: info@bonnieandjason.com
Phone: +31 623695573
Tax identification number: NL004963188B75
Company registration number (KvK): 92591477
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur's premises and will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can store them easily on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.
In cases where specific product or service conditions apply in addition to these general terms and conditions, the above applies accordingly, and the consumer may always rely on the applicable provision that is most favorable to them in the event of conflicting general conditions.
If any provision of these general terms and conditions is at any time wholly or partially void or nullified, the agreement and the rest of these conditions will remain in force, and the relevant provision will be replaced by a mutually agreed provision that approximates the intent of the original provision as closely as possible.
Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions. Ambiguities about the interpretation or content of one or more provisions of our conditions should be interpreted 'in the spirit' of these general terms and conditions.
Article 4 – The offer
If an offer is subject to a limited validity period or conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors will exactly match the real colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This particularly concerns:
- the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer's expense and risk.
- any shipping costs;
- the manner in which the contract will be concluded and what actions are necessary for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery, and execution of the contract;
- the term for accepting the offer or the term within which the entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs of using the means for distance communication are calculated on a basis other than the regular basic rate;
- whether the contract will be archived after its conclusion and, if so, how it can be consulted by the consumer;
- the manner in which the consumer, before concluding the contract, can check and correct the information they have provided in the context of the contract if desired;
- the possible other languages in which, besides Dutch, the contract can be concluded;
- the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in case of a long-term transaction.
Optionally: available sizes, colors, types of materials.
Article 5 – The contract
The contract comes into effect when the consumer accepts the offer and meets the associated conditions.
If accepted electronically, the entrepreneur will immediately confirm receipt. Until confirmation, the consumer may dissolve the contract.
The entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer.
The entrepreneur may investigate the consumer's ability to meet payment obligations and may refuse orders or attach conditions if necessary.
The entrepreneur will provide the following information in writing or in a durable data carrier:
- The visiting address for complaints;
- The conditions for exercising the right of withdrawal or exclusion of the right of withdrawal;
- Information on guarantees and after-sales service;
- Data mentioned in Article 4 unless already provided;
- Requirements for terminating contracts longer than one year or indefinite duration.
Each contract is entered into under the suspensive condition of sufficient availability of products.
Article 6 – Right of Withdrawal
The consumer may terminate the contract within 14 days without providing any reason.
- The 14-day period begins the day after receipt.
- The consumer must handle the product and packaging with care.
- Returns must comply with the entrepreneur's instructions.
- Returns must be sent to the approved return address in Asia.
Refunds are subject to condition checks. Damaged, incomplete, or improperly handled products may result in refusal or restocking fees.
Article 7 – Costs in case of withdrawal
Return costs are borne by the consumer. Refunds will be issued within 14 days after receipt or proof of return.
Article 8 – Exclusion of the right of withdrawal
Certain products or services may be excluded from the right of withdrawal, such as:
- Customized products, personal items, perishable goods, sealed hygiene products, software/audio-video with broken seal, and specific services.
Article 9 – The price
Prices are fixed during the validity period stated in the offer, except for VAT-related changes or financial market fluctuations as noted.
Delivery occurs outside the EU; import VAT and customs are collected by the customer.
Article 10 – Conformity and guarantee
Products comply with the contract and legal provisions. Warranty periods match the manufacturer. The entrepreneur is not liable for improper use or modification.
Article 11 – Delivery and execution
Delivery is to the consumer’s provided address. Orders are executed promptly, typically within 30 days. The entrepreneur bears risk until delivery or designated representative.
Article 12 – Long-term transactions: duration, termination, and renewal
Termination is allowed with notice periods as specified. Renewal rules for subscriptions and regular deliveries are described in detail.
Article 13 – Payment
Payments must be made within 7 working days after the reflection period. Consumer must report inaccuracies. Non-payment may incur reasonable costs.
Article 14 – Complaints procedure
Complaints must be submitted within 7 days of discovery. Responses will be provided within 14 days. Replacement or repair may be offered at the entrepreneur's discretion.
Article 15 – Disputes
Contracts are governed exclusively by Dutch law, even if the consumer resides abroad.
Company Info:
Website name: Bonnie & Jason
Company name: CDJ Business
Address: Noordvliet 103, 3142 CK Maassluis, Netherlands
Email: info@bonnieandjason.com
Phone: +31 623695573
Tax identification number: NL004963188B75
Company registration number (KvK): 92591477